A Quick Lesson in Using 9-1-1(PDF)

Mission Statement

The Lexington County Communications Center strives to utilize a team of professional Telecommunicators who provide excellent customer service to any person needing assistance.  The core values of our mission statement are professionalism, courtesy, and respect. 

Vision Statement

To be recognized as a trusted and respected agency by those we serve and our peers.

Functions of the 9-1-1 Center

Lexington County's 911 center is responsible for receiving emergency calls, dispatching the appropriate services (police, fire, medical), and providing life-saving instructions when needed. It maintains communication with responders, logs all calls for documentation, and helps manage large-scale crises like natural disasters. The center also handles non-emergency inquiries, ensures technology is functioning properly, and trains staff to handle various situations efficiently. Overall, its goal is to provide a fast, coordinated response to ensure public safety and assist the community effectively.

Rave:   The Rave 911 Suite provides 9-1-1 teams and first responders with the critical capabilities needed to increase situational awareness, handle emergencies quickly and improve outcomes with.

SMART911:    Welcome to Smart911, Lexington County!

We are excited to introduce Smart911 to our community! Smart911 allows you to create a personal safety profile that provides vital information to our 911 dispatchers in case of an emergency.

By creating a Smart911 account, you can:

• Update Your Address and Phone Numbers: Ensure our dispatchers have the most accurate information.
• Notify of Changes: Inform us if a loved one has passed away.
• Share Medical Information: List any medications or allergy information that could be crucial during a 911 EMS call.

Your Smart911 profile can include as much or as little information as you choose, and it will automatically display to our dispatchers when you call 911, enabling them to assist you more effectively.

Create your Smart911 account today by visiting Smart911 Registration. Take control of your safety and help us serve you better!

CodeRED:  With CodeRED, state and local agencies can deliver geo-targeted, time-sensitive information to individuals who have registered to receive alerts. Notifications can be sent via email, SMS, voice, mobile app push notifications, IPAWS and more depending on the severity of the situation. Watch our video for an overview of what CodeRED can do for you, your family and your community.

Please do not call 9-1-1 unless you have an emergency.

If you need an officer for a non-emergency response, please contact us at (803) 785-2521 or (803) 345-5444. 

If you call 9-1-1 and do not have an emergency, please tell the operator. If you do not speak with an operator to tell us you don't have an emergency, we will have to send a Police officer to make sure. If we send help where no help is needed, we may not have units available to respond to real emergencies.

Office Directory:

Sharmel Miller, Chief of Communications
     Phone: (803) 785-8180
     Email: smiller@lexingtoncounty.sc.gov

Angie Gunter, Deputy Chief of Communications
     Phone: (803) 785-6193
     Email: agunter@lexingtoncounty.sc.gov

Joseph Campbell, Deputy Chief of Communications 
    Phone: (803) 785-2366
     Email: jcampbell@lexingtoncounty.sc.gov

Maureen Sferra, Senior Administrative Assistant 
    Phone: (803) 785-2366
     Email: msferra@lexingtoncounty.sc.gov

Melissa Patrick, Training Coordinator
     Phone: (803) 785-2366
     Email: mpatrick@lexingtoncounty.sc.gov

Shawntiki Benson, Accreditation Manager
     Phone: (803) 785-8614
     Email: sbenson@lexingtoncounty.sc.gov

Melissa Drafts, Compliance Officer
     Phone: (803) 785-8613
     Email: mdrafts@lexingtoncounty.sc.gov